FAQ

FREQUENTLY ASKED QUESTIONS

 

DO I NEED TO FIND A PROFESSIONAL SEAMSTRESS TO TAKE MY MEASUREMENTS?

Not at all! We have a very clear and easy-to-follow Measuring Guide, so you can just find a friend or family member to help! Please do follow our Measuring Guide even you seek help from a professional seamstress.

 

DO YOUR DRESSES RUN TRUE TO SIZE?

Sure, our dresses are true to size. Please do compare your measurements to our Size Chart to find your perfect size. For instruction on how to measure, please refer to our Measuring Guide

 

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

Once you place an order, a confirmation email including Estimated Delivery Date will be sent to you. Such info is also available at checkout page.

Estimated Delivery Date = Processing Time(Ships in) + Shipping Time

 

WHERE/WHAT COUNTRIES DO YOU SHIP TO?

We ship worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more.

We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely.

If your shipping destination is not available at checkout, please just Contact Us.

 

WHAT IS YOUR RETURN POLICY?

Please refer to our Return Policy. for detail info.

 

WHAT IF I NEED TO CHANGE MY SHIPPING ADDRESS?

Shipping address can only be changed before your package(s) is shipped out. Please Contact Us. for further assistance.

 

WHAT IF I NEED TO CHANGE THE SIZE/COLOR?

Size(s) or color(s) are not allowed to be changed as soon as your dress(es) begins to be tailored. So, if you do need to make any changes, please submit them within 24 hours of order confirmation.

 

WHAT TYPE OF PAYMENT METHONDS DO YOU ACCEPT?

We accept Credit card/debit card and PayPal.